Club Lounge Supervisor
Company
Luxury International Hotel Brand
Location
Sapporo, Japan
Employment Type
Full-time
About the Role
The Club Lounge Supervisor will oversee the daily operations of the Club Lounge, ensuring smooth service delivery and consistently high guest satisfaction. This position is responsible for supporting food and beverage service, providing personalized hospitality to VIP guests, and leading the lounge team to deliver premium guest experiences aligned with international hotel standards.
Key Responsibilities
Supervise daily Club Lounge operations and maintain seamless service standards
Support food and beverage preparation and service while ensuring quality compliance
Deliver professional and personalized service to VIP guests
Handle guest requests, complaints, and issue resolution in a timely manner
Assist with VIP guest check-in and check-out procedures
Monitor guest satisfaction and gather feedback regarding lounge services and atmosphere
Maintain cleanliness, organization, and presentation standards throughout the lounge
Assign and oversee daily tasks for Club Lounge team members
Provide coaching, guidance, and training to maintain high service standards
Support related operational duties as required for smooth lounge operations
Requirements
Experience in food & beverage service within restaurants, airlines, hotels, or membership lounges, or experience working at a hotel front desk
Conversational level English communication skills
Strong hospitality mindset and guest-oriented communication skills
Preferred Qualifications
Experience working in a membership lounge or hotel club lounge in a supervisory capacity
Experience using the hotel management system OPERA
Working Hours
Shift-based schedule
8 working hours per day with 1-hour break
Shifts scheduled according to Club Lounge operating hours
Salary
Negotiable based on experience and skills
Holidays & Leave
120 annual holidays
Paid leave
Birthday leave
Bereavement leave
Maternity / parental leave
Family care leave
Benefits
Full social insurance coverage
Transportation allowance provided according to company policy
Employee accommodation discount program
Discounts at group hotels
Uniform provided
Staff cafeteria available
Annual health checkups