About the Company
Join a global aerospace and aviation organization serving customers through advanced products, technical expertise, and comprehensive support services. The company operates across international markets and collaborates closely with teams, headquarters, and partner organizations worldwide.
Its culture combines customer commitment, technical excellence, teamwork, and long-term relationship building. Employees work in an international environment where communication, initiative, and professional integrity are valued. This is an opportunity to join an established Japan-based team, contribute to continued growth, and build strong relationships with customers and colleagues across multiple countries.
What the Job Entails
As Customer Support Account Manager, you will manage relationships with Japanese customers after product delivery and coordinate the full range of customer support activities. Working closely with internal technical and nontechnical teams, you will ensure customers receive responsive, effective, and commercially aligned support.
Your responsibilities will include understanding customer needs, coordinating solutions across support functions, and managing commercial discussions related to support packages, parts, manpower, and other services. You will act as a key link between Japanese customers, the local team, headquarters in Italy, and international offices.
This is an additional position within the Japan team, offering the opportunity to make a visible contribution in a customer-facing role. Occasional international travel will be required, primarily to Italy once or twice per year and, as needed, to Kuala Lumpur, Malaysia.
Key Requirements
Approximately five or more years of relevant professional experience in customer support, account management, sales, or a related commercial role.
Experience in the aviation or aerospace industry is preferred; helicopter experience is not required.
Proven ability to manage customer relationships and participate confidently in commercial negotiations.
Experience coordinating multiple internal functions to deliver effective customer solutions.
Fluent Japanese communication skills, with the ability to work confidently with Japanese customers.
Strong spoken and written English for daily communication with headquarters in Italy and international offices.
Excellent interpersonal, communication, organizational, and problem-solving skills.
A customer-focused and commercially minded approach, with the ability to balance service quality and business objectives.
Willingness to travel internationally to Italy and, when required, Kuala Lumpur.
A collaborative, adaptable professional profile suited to an international working environment.