About the company
Join a global sporting goods retailer committed to making sport accessible to more people. The organisation combines a customer-focused retail mindset with a strong digital presence, creating engaging experiences across online and offline channels.
You will become part of an energetic, collaborative and internationally minded environment where initiative, practical problem-solving and continuous improvement are valued. The company encourages colleagues to take ownership, learn through experience and contribute ideas that improve both customer satisfaction and business performance.
This is an attractive opportunity to work in a fast-moving e-commerce environment, alongside passionate colleagues who share an interest in sport, innovation and delivering excellent service.
What the job entails
As an E-commerce Specialist, you will help develop and optimise the company’s online customer experience in Japan. You will contribute to the day-to-day performance of the e-commerce channel, ensuring that customers can easily discover products, complete purchases and receive a consistently high standard of service.
Your responsibilities will include managing and improving online product content, supporting website merchandising, monitoring performance and identifying opportunities to increase conversion and customer engagement. You will work closely with internal teams to coordinate campaigns, maintain accurate information and resolve operational issues.
The role combines commercial awareness, digital expertise and attention to detail. It offers the opportunity to influence how customers interact with the brand online while contributing to the continued growth and effectiveness of the e-commerce business.
Key requirements
Experience in e-commerce, digital retail, online merchandising or a related commercial role.
Good understanding of customer journeys, website content and online trading performance.
Experience managing product information, web content or digital campaigns with a high degree of accuracy.
Strong analytical skills, with the ability to interpret performance data and identify practical improvements.
Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
A customer-focused approach and a clear interest in improving the online shopping experience.
Strong communication and collaboration skills, with the confidence to work across different teams.
A proactive, hands-on attitude and the ability to take ownership of tasks from conception through to completion.
Comfortable working in an international and digitally focused organisation.
Professional fluency in Japanese and working proficiency in English.