About the Company
This global provider of laboratory and scientific equipment helps healthcare and research professionals deliver reliable results. The company supports customers through advanced technology, technical expertise, and responsive service, while fostering a collaborative, quality-focused culture.
Safety, customer satisfaction, and continuous improvement are highly valued. Employees have the opportunity to build technical expertise, work with sophisticated systems, and develop trusted relationships with customers. The role also offers the opportunity to contribute to the dependable operation of equipment that supports important laboratory workflows and diagnostic services.
What the Job Entails
As a Field Service Engineer based in Tokyo, you will install, maintain, troubleshoot, repair, and calibrate laboratory and scientific equipment at customer sites. You will diagnose technical issues, determine corrective actions, and escalate complex cases when necessary.
The role includes equipment qualification, preventive maintenance, customer training, and technical support to ensure reliable system performance. You will document service activities, communicate product performance and quality issues to internal teams, and complete all work in accordance with safety procedures and quality standards. Building strong customer relationships is essential, including identifying opportunities to support customers through service offerings and maintenance agreements. Frequent travel is required, typically including one to two overnight business trips per week.
Key Requirements / What We Look For
Approximately 2–3 years of experience in equipment installation, maintenance, repair, or technical service.
Technical college, vocational school, or university degree in a relevant technical field.
Basic understanding of electrical and mechanical systems.
Experience with laboratory, medical, analytical, or automated equipment preferred.
Customer-facing technical support or field service experience preferred.
Ability to diagnose issues independently and maintain excellent customer service.
Basic English reading and writing skills, a valid driver’s license, and willingness to travel frequently.
Commitment to safety, quality, accurate documentation, and effective collaboration.