Position: Retail Operations Staff (Dispatch / Haken)
Company: Luxury Retail Company
Location: Japan
Employment Type: Contract (Haken)
Overview
A luxury retail organization is seeking a Retail Operations Staff member to support VIP client services within an exclusive members-only lounge environment. This role focuses on delivering high-quality hospitality and maintaining a premium in-store experience.
Position Summary
This position is responsible for welcoming and assisting VIP clients, managing lounge operations, and ensuring a comfortable and well-maintained environment. The role also includes administrative support and inventory management.
Key Responsibilities
VIP Client Reception & Support
Welcome and guide VIP clients within a members-only lounge
Provide attentive and high-quality customer service
Hospitality Services
Serve beverages and light refreshments (tea, drinks, snacks)
Ensure a comfortable and premium client experience
Facility Management
Maintain cleanliness and organization of the lounge space
Ensure overall presentation meets brand standards
Administrative Support
Assist with simple data entry, reporting, and basic documentation
Support daily operational tasks as needed
Inventory Management
Manage stock of supplies, including beverages and consumables
Monitor inventory levels and coordinate replenishment
Work Conditions
Availability to work weekends (Saturday and Sunday) required
Qualifications
Required
Strong customer service mindset and communication skills
Attention to detail and ability to maintain a high standard of presentation
Basic PC skills (data entry, simple reporting)
Preferred
Experience in hospitality, retail, or luxury service environments
Experience handling VIP or high-end clientele