Job Title
Logistics Coordinator
Location
Tokyo, Japan
Workplace Type
Office-Based / Logistics Operations
Company Overview
A global logistics and supply chain solutions provider is seeking a Logistics Coordinator to support daily logistics operations and customer delivery execution. The organization operates an international logistics network and delivers services across warehousing, transportation, freight forwarding, customs brokerage, distribution, and supply chain management for a diverse customer base.
Role Overview
The Logistics Coordinator serves as a central point of coordination across logistics operations, customer service, transportation providers, warehouses, and internal teams. This position functions as an operational control tower, ensuring smooth execution of shipments, order management processes, and customer delivery requirements while driving operational excellence and continuous improvement.
Key Responsibilities
Coordinate logistics activities across multiple service providers, warehouses, transportation partners, and internal teams.
Act as the primary operational liaison between sales, operations, customers, and logistics partners.
Monitor daily logistics activities and ensure timely execution of customer orders.
Support and maintain internal logistics and transportation management systems.
Validate shipment documentation and ensure accurate system updates.
Create and manage customer orders and coordinate execution with relevant stakeholders.
Prepare and distribute operational reports and delivery status updates.
Manage inbound shipment visibility and inventory-related coordination activities.
Monitor customer order flow and ensure fulfillment activities meet service level expectations.
4PL & Supply Chain Coordination
Coordinate daily shipment activities across customer platforms and partner facilities.
Manage communication with external logistics providers and warehouse operators.
Develop, implement, and optimize order management workflows and operational procedures.
Support value-added logistics services and special customer projects.
Investigate operational disruptions, shipment delays, and system-related issues.
Perform root cause analysis and implement corrective actions to prevent recurring problems.
Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
3PL & Freight Forwarding Support
Support international freight forwarding activities, including:
Air Import & Export
Ocean Import & Export
Coordinate with transportation providers and logistics partners to ensure smooth shipment execution.
Prepare freight quotations and transportation cost estimates for customers.
Collaborate with freight forwarding teams, carriers, and third-party logistics providers.
Assist with shipment tracking, operational reporting, and issue resolution.
Required Qualifications
Bachelor’s degree or equivalent experience.
Minimum 1 year of experience in logistics, transportation, supply chain, freight forwarding, customs, warehousing, distribution, or related operations.
Business-level Japanese and English communication skills.
Experience working within customer-facing operational environments.
Strong organizational and multitasking abilities.
Experience coordinating with external vendors, suppliers, or service providers.
Ability to manage multiple priorities within a fast-paced environment.
Strong attention to detail and process-oriented mindset.
Proven ability to execute operational tasks accurately and efficiently.
Preferred Qualifications
3+ years of experience in logistics, supply chain, or transportation operations.
Experience supporting international logistics and freight forwarding operations.
Knowledge of warehouse management, transportation management, or supply chain systems.
Experience monitoring operational KPIs and driving process improvements.
Exposure to 3PL, 4PL, contract logistics, or integrated supply chain environments.
Experience working with global customers and international stakeholders.
Core Competencies
Logistics Coordination
Supply Chain Operations
Freight Forwarding Support
Vendor Management
Order Management
Transportation Coordination
Process Improvement
Customer Service
Operational Reporting
Root Cause Analysis
Cross-Functional Collaboration
Ideal Candidate Profile
Highly organized and detail-oriented professional.
Comfortable managing multiple operational activities simultaneously.
Strong problem-solving mindset with a proactive approach.
Effective communicator who can collaborate across teams and external partners.
Customer-focused with a commitment to service excellence.
Adaptable and able to perform effectively in a dynamic logistics environment.
Self-motivated with strong ownership and accountability.
What This Role Offers
Opportunity to work within a globally connected logistics organization.
Exposure to integrated supply chain, 3PL, and 4PL operations.
Collaboration with international teams, customers, and logistics partners.
Hands-on involvement in end-to-end logistics and transportation processes.
Career development opportunities within logistics, supply chain management, and operations leadership.
Dynamic environment supporting a wide range of industries and customer segments.