Position: Night Manager (Front Desk)
Industry
Luxury Hospitality / Hotel Operations
Location
Sapporo, Japan
Overview
A luxury international hotel is seeking a Night Manager to oversee overnight hotel operations and ensure exceptional guest experiences during evening hours. This position serves as a key operational leader responsible for maintaining service quality, guest safety, and smooth coordination across departments throughout the night shift.
The successful candidate will act as the face of the hotel overnight, leading the night team while handling guest relations, operational management, and emergency response with professionalism and strong leadership.
Key Responsibilities
Night Operations Management
Oversee all hotel operations during night shifts
Ensure smooth front office operations and consistent service quality
Coordinate cross-functional communication and operational handovers between departments
Monitor overnight operational efficiency and guest satisfaction
Guest Experience & Issue Resolution
Respond to guest inquiries, requests, and complaints professionally
Handle emergency situations and escalate issues appropriately when necessary
Ensure guests receive a safe, comfortable, and high-quality hospitality experience throughout the night
Team Leadership
Lead, guide, and support the night operations team
Provide coaching and operational assistance to front office and guest service staff
Foster a collaborative and service-oriented team environment
Reporting & Administration
Manage nightly operational reports and financial checks
Support audit and reporting procedures related to overnight operations
Ensure operational accuracy and compliance with hotel procedures
Requirements
Required Qualifications
Minimum 2 years of leadership experience within:
Front Office operations
Guest Services
Hospitality operations
Fluent communication skills in both Japanese and English
Strong decision-making and problem-solving abilities
Leadership mindset with the ability to manage overnight operations independently
Preferred Qualifications
Experience using Opera PMS or other hotel property management systems
Previous experience within international or luxury hotel environments
Strong customer service and crisis management capabilities
Benefits
10 days off per month
Uniform provided
Employee discounts at global hotel and restaurant properties
Comprehensive training and career development programs
Workplace Environment
The organization values diversity and inclusion and promotes a workplace culture where employees are encouraged to bring their authentic selves to work while contributing to exceptional guest experiences.