About the company
We are partnering with a global contract research organisation supporting the development of medicines and scientific solutions across international markets. The business combines strong clinical development expertise with a collaborative, quality-driven approach, helping to advance healthcare through innovation and operational excellence.
The culture is built around professionalism, scientific rigour and teamwork, with a clear focus on delivering reliable support to internal teams and external partners. [suggestion: Core values include integrity, collaboration, customer service and compliance.] This is an opportunity to join an organisation operating at scale within a highly regulated, fast-moving environment.
What the job entails
This interim IT Support role is based in Osaka and is focused on providing responsive day-to-day help desk support to users. You will be the first point of contact for IT-related issues, helping to keep systems, devices and services running smoothly for colleagues across the business.
The role will involve troubleshooting basic hardware and software issues, logging and tracking incidents, supporting user access and account requests, and escalating more complex problems to the appropriate teams. [suggestion: You may also support device setup, onboarding and offboarding, and maintain clear documentation of recurring issues and resolutions.] Strong communication skills are essential, as the role requires support in Japanese and English within an international working environment.
Key requirements / What we look for
Native-level Japanese and good English communication skills
Experience in IT help desk, desktop support or user support
Strong troubleshooting and problem-solving abilities
Customer-focused approach with good interpersonal skills
Ability to work on-site in Osaka on an interim/temporary basis