About the company
Our client is a high-growth fintech company transforming how people access and use financial services through innovative digital products. With a diverse, international team, the organization brings together perspectives from many cultures and disciplines to solve complex customer and business challenges.
The company values curiosity, ownership, resilience, and the courage to challenge established ways of working. Employees are encouraged to take meaningful responsibility, collaborate openly, and pursue ambitious ideas that can shape the future of finance. This is an opportunity to join a dynamic environment where product, technology, operations, and regulatory expertise come together to create trusted, customer-focused services.
Based in Tokyo, the company offers a hybrid workstyle and a permanent employment opportunity for professionals seeking significant scope, continuous growth, and the chance to contribute to products used by a broad customer base.
What the job entails
As Product Manager, Product Operations, you will improve and scale the operational foundations of digital financial products. You will analyze business processes, define requirements, and translate operational and regulatory needs into clear product and system solutions.
Working closely with business stakeholders, engineers, designers, and senior leadership, you will identify opportunities to improve customer journeys, operational efficiency, risk management, and service quality. Your responsibilities will include interpreting API specifications and technical documentation, coordinating product initiatives, supporting policy and regulatory changes, and managing delivery from concept through implementation.
You will also use KPIs and customer insights to evaluate performance, identify issues, and guide continuous improvement. Depending on business needs, the role may involve collaboration with an affiliated banking entity and initiatives related to account opening, eKYC, AML/CFT, lending, customer support, or other financial operations.
Key requirements
6+ years of experience as a Product Manager or Systems Planning Manager.
Demonstrated experience analyzing business processes and defining business and system requirements.
Ability to interpret API specifications, system documentation, and other technical materials.
Native or business-level Japanese communication skills.
Willingness to communicate in English using translation tools or generative AI when needed.
Experience responding to regulatory, policy, or compliance-related changes.
Strong ability to collaborate with business stakeholders, engineers, designers, and leadership.
Structured thinking, ownership, resilience, and the ability to build trusted working relationships.
Experience with banking operations such as account opening, eKYC, AML/CFT, lending, inheritance, or customer support is highly valued.
Experience in mobile application development or operations, growth-focused product initiatives, user-centered UI/UX, or data-driven product development is a plus.
Business-level English proficiency is advantageous.
Willingness to work in a hybrid environment in Tokyo and support collaboration with an affiliated banking organization.