Job Title
Retail Technology Analyst
Location
Tokyo, Japan
Workplace Type
Hybrid / Flexible Work Arrangement
Working Hours
Full Flex Time System
Standard Working Hours: 7 hours 15 minutes per day
Company Overview
A globally recognized consumer goods and retail organization is seeking a Retail Technology Analyst to support and enhance retail technology operations across its direct-to-consumer business. This role serves as a key liaison between local business stakeholders and global technology teams, helping drive retail system optimization, omnichannel initiatives, and operational excellence.
Role Overview
The Retail Technology Analyst will be responsible for supporting retail technology platforms, improving business processes, and ensuring stable store operations. The role combines system administration, business analysis, stakeholder management, and project participation to support future retail and omnichannel transformation initiatives.
Key Responsibilities
Support and maintain retail technology platforms, including point-of-sale (POS) and related store systems.
Monitor system performance and identify opportunities for operational improvements.
Investigate issues, perform root cause analysis, and coordinate resolution activities.
Lead and support implementation of system enhancements and process improvement initiatives.
Ensure business continuity and minimize operational disruptions during incidents.
Drive continuous improvement of retail technology workflows and operational procedures.
Collaborate closely with local business teams and global technology stakeholders.
Gather business requirements and translate operational needs into technical solutions.
Participate in regular cross-functional meetings and technology governance activities.
Contribute to retail transformation and omnichannel technology projects.
Provide support for store-related technology initiatives and occasional onsite activities.
Required Qualifications
Minimum 3 years of experience supporting, implementing, or managing enterprise business systems.
Experience working within:
Retail organizations
Consumer goods companies
Technology consulting firms
System integration environments
Hands-on experience supporting one or more of the following:
Sales management systems
Product management systems
Inventory management systems
Retail operations platforms
Experience working with enterprise applications such as:
ERP systems
Retail management platforms
Business operations systems
Ability to collaborate effectively with international stakeholders.
Business-level English communication skills for:
Requirement gathering
Incident management
Cross-border collaboration
Technical discussions
Preferred Qualifications
Experience supporting retail store systems and POS environments.
Background in fashion, apparel, footwear, lifestyle, or consumer goods industries.
Knowledge of omnichannel retail operations.
Advanced Microsoft Excel skills.
SQL knowledge and data analysis experience.
Experience with low-code/no-code platforms and workflow automation tools.
Familiarity with Agile, Scrum, or project management methodologies.
Relevant project management or Agile certifications.
Technical Environment
Retail POS Systems
ERP Platforms
Inventory Management Solutions
Sales Management Systems
Product Information Systems
SQL Databases
Reporting and Analytics Tools
Workflow Automation Platforms
Omnichannel Retail Technologies
Preferred Candidate Profile
Strong understanding of both retail business operations and enterprise technology.
Comfortable bridging communication between business users and technical teams.
Analytical mindset with strong problem-solving capabilities.
Able to manage multiple stakeholders across local and global organizations.
Proactive and improvement-oriented approach to system operations.
Strong ownership and accountability in a fast-paced retail environment.
Interested in digital transformation, customer experience, and omnichannel retail innovation.
What This Role Offers
Opportunity to support a globally recognized consumer brand.
Exposure to international projects and collaboration with global technology teams.
Involvement in retail digital transformation and omnichannel initiatives.
Combination of business-facing and technical responsibilities.
Flexible working environment with strong work-life balance.
Long-term career growth within retail technology, business systems, and digital operations.