Sales Associate
Company: Luxury Jewelry Brand
Employment Type: Full-time
Location: Tokyo, Japan
About the Company
An internationally recognized luxury jewelry maison founded in Milan is seeking a Sales Associate to join its Japan retail team. The brand is known for handcrafted jewelry collections created by skilled Italian artisans, combining contemporary elegance with exceptional craftsmanship.
Role Overview
The Sales Associate will deliver a high-end client experience while representing the brand’s craftsmanship, heritage, and unique jewelry collections. The role involves luxury sales, relationship management, store operations, and customer engagement within a premium retail environment.
Key Responsibilities
Provide exceptional customer service and personalized sales support to clients
Introduce and explain jewelry collections, gemstones, and styling options based on customer preferences and needs
Build long-term relationships with clients to encourage repeat business and loyalty
Support daily retail operations including opening/closing procedures, cashiering, stock management, and inventory control
Maintain visual merchandising displays aligned with seasonal campaigns and brand standards
Manage customer information and support CRM activities including invitations, follow-ups, and communication regarding events and new collections
Assist with administrative tasks and other store-related operational responsibilities
Required Qualifications
Minimum 3 years of experience in luxury retail sales or high-touch customer-facing industries such as luxury brands, cosmetics, automotive, or real estate
Proven experience in consultative sales and understanding customer needs to provide tailored recommendations
Strong track record of building customer relationships and achieving sales targets
Experience handling premium clientele in a luxury environment
Excellent interpersonal and communication skills
Preferred Qualifications
Experience in jewelry sales or knowledge of jewelry and gemstones
Experience working with department store external sales teams or VIP clientele
Understanding of luxury customer service standards and relationship management
Preferred Profile
Passion for luxury craftsmanship, jewelry, and fashion
Ability to communicate brand heritage and product storytelling effectively
Strong teamwork and collaboration skills
Client-focused mindset with strong relationship-building ability
Professional, polished, and service-oriented approach to sales
Language Requirements
Native-level Japanese
Conversational English preferred
Work Environment & Culture
International luxury retail environment
Opportunity to work with globally recognized jewelry collections
Customer-focused culture emphasizing craftsmanship, service excellence, and long-term client relationships
Collaborative team environment with strong brand heritage and premium positioning