Job Title: Customer Technology Consultant
Location: Tokyo, Japan
Role Overview
This consulting role focuses on helping clients transform their customer-facing functions (such as Sales, Customer Service, Marketing, and Digital Commerce) through the effective use of technology.
The position involves end-to-end engagement—from strategy development to implementation—aimed at driving business growth and enhancing customer experience. Rather than focusing solely on system deployment, the role emphasizes delivering holistic transformation initiatives aligned with business objectives.
Key Responsibilities
1. Consulting & Project Delivery
Identify challenges and develop strategies across customer engagement domains (e.g., CRM, CX, digital transformation)
Design and implement solutions using enterprise platforms (e.g., CRM and digital experience tools)
Lead full project lifecycle including requirements definition, system design, development, testing, deployment, and ongoing support
Engage with senior stakeholders and business teams to provide recommendations and drive decision-making
2. Project Management
Oversee project execution, including scope, timelines, and risk management
Coordinate with internal teams, clients, external vendors, and global stakeholders
Lead cross-functional collaboration and ensure successful delivery of outcomes
Functional Areas
Sales
Customer Service
Marketing
E-commerce / Digital Commerce
Role Highlights
Business + Technology Integration
Work on initiatives that combine business strategy with technology implementation, contributing from early-stage planning through execution
Access to Global Expertise
Collaborate with international teams and subject matter experts to deliver high-value, innovative solutions
Global Project Exposure
Opportunities to participate in cross-border projects, supporting both outbound and inbound business expansion initiatives
Requirements
Mandatory
Experience in system implementation projects across the full lifecycle (from requirements gathering to operations), or
Experience in project leadership roles such as PM or PMO
Proven ability to lead teams or work in a leadership capacity
Preferred
Experience in IT or digital transformation strategy development
Hands-on experience with CRM/CX platforms (e.g., leading enterprise solutions)
ERP implementation experience
Experience working with cloud platforms (e.g., AWS, Azure, or similar)
Exposure to advanced technologies such as AI, IoT, or mobile solutions
Strong stakeholder management experience, including engagement with senior business leaders
English proficiency for international collaboration
About the Company
This organization is a leading global consulting firm providing a wide range of professional services, including strategy, consulting, financial advisory, and more.
With a strong international presence spanning over 100 countries, the firm supports clients across industries by delivering integrated solutions from strategic planning to execution.