About the company
Our client is an international provider of premium fitness equipment, digital solutions and technical services, committed to helping people enjoy better health and wellbeing. Its customer-focused culture is built around quality, innovation, collaboration and continuous improvement.
Employees join a professional, supportive environment where high standards, accountability and practical problem-solving are valued. The organisation works closely across service, logistics, planning and international teams to deliver reliable solutions and an excellent experience for customers and end users.
This is an attractive opportunity for an operations professional who wants to make a visible contribution to service performance within a global business. You will have the scope to improve processes, strengthen inventory control and help ensure that field teams have the parts they need to work effectively.
What the job entails
As Parts Dispatch Specialist, you will manage local spare-parts inventory and related records, ensuring efficient availability for technical service operations. Working onsite in Tokyo on a permanent basis, you will coordinate parts deliveries, define consignment stock for service centres and technicians, and manage warehouse inventory in line with local requirements.
Your responsibilities will include sizing and optimising stock, monitoring turnover, inventory value, non-moving items, returns and scrapped parts, and supporting accurate replenishment through planning tools. You will oversee parts-order processes, regular stock counts and the investigation of discrepancies, developing corrective actions where required.
You will also manage returns to headquarters, support Field Engineers, Service Desk and Planning teams, and contribute to freight and warehouse cost efficiency. Close collaboration with headquarters logistics and after-sales teams will be essential, as will identifying opportunities to improve supply-chain processes and service quality.
Key requirements
Three to five years’ experience in spare-parts inventory, logistics, warehouse operations, supply chain or a comparable service-operations role.
A bachelor’s degree or equivalent professional experience.
Practical experience managing spare-parts inventory, warehouse activities and inbound and outbound logistics flows.
Understanding of freight and transportation costs, warehouse technologies and demand or replenishment planning systems.
Experience using ERP or CRM systems; knowledge of SAP, Salesforce or ServiceMax would be advantageous.
Strong analytical and problem-solving skills, with the ability to investigate discrepancies, identify root causes and implement corrective actions.
Excellent organisation and attention to detail, particularly when managing stock records, orders, returns and inventory controls.
A proactive, hands-on approach and the ability to work independently while taking ownership of results.
Strong execution skills and the determination to drive improvements through to completion.
Effective communication and cross-functional collaboration skills.
Sufficient English-language ability to read and write work-related information and collaborate with international teams.