Customer Success Manager

Location 東京都
Job type Permanent
Salary negotiatable based on eperience
Reference 36071

【COMPANY OVERVIEW】

A comprehensive customer engagement platform

 

【JOB RESPONSIBILITIES】

-Develop successful users throughout CSM activities

-Be responsible for your teams’ books of business

-Be responsible for your teams achieving their KPIs against platform adoption, customer renewal, customer expansion, and advocacy

-Monitor your teams books of business to identify risks and opportunities, taking action as appropriate

-Maintain relationships with the user community and manage board meetings of the user community.

 

【REQUIREMENTS】

-Written and verbal communication skills coupled with unparalleled follow up skills.

-have significant project management experience and/or formal certifications.

-have technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc).

-5+ years relevant experience in a related area for example, Customer Success, Consultancy, Account Management or Mobile Marketing

-3+ years experience managing or mentoring staff