About the company
Our client is an international business focused on delivering technology and services that help organisations work more effectively. With a collaborative and commercially minded culture, the business values customer partnership, professional integrity and continuous improvement.
This is an attractive opportunity to join a growing organisation where you can build trusted relationships with business customers, contribute to commercial success and work closely with colleagues across functions. Based in Tokyo, the company offers the opportunity to develop your career in a permanent role within a professional, supportive and internationally oriented environment.
What the job entails
As Business Account Manager, you will manage and develop relationships with business customers, ensuring their needs are understood and met while identifying opportunities for long-term growth. You will act as a trusted point of contact, coordinate effectively with internal teams and support customers throughout the commercial relationship.
Your responsibilities will include maintaining regular customer engagement, managing account plans, preparing proposals, following up on commercial opportunities and monitoring customer satisfaction. You will also contribute market and customer insight to the wider business, help resolve issues promptly and ensure that commitments are delivered to a high standard.
This role is suited to a commercially aware professional who enjoys working with customers and can balance relationship management with a clear focus on results.
Key requirements
Experience in account management, business development, sales or a closely related commercial role.
Proven ability to build and maintain strong relationships with business customers.
A customer-focused and commercially minded approach, with the ability to identify opportunities for growth.
Strong communication, presentation and negotiation skills.
Excellent organisation and time-management skills, with the ability to manage multiple accounts and priorities.
Confidence working collaboratively with internal stakeholders and cross-functional teams.
A proactive, reliable and solutions-oriented approach to customer needs.
Ability to understand customer requirements and translate them into appropriate business solutions.
Strong written and verbal communication skills in English.
Professional fluency in Japanese for effective communication with customers and colleagues in Japan.
Competence with standard business and customer relationship management tools.
A degree or equivalent professional experience in business, sales, marketing or a related discipline.