Job Title
Centre Manager
Location
Yokohama, Japan
Company Overview
A global premium flexible workspace and business services provider is seeking a commercially driven Centre Manager to lead business growth and operational excellence at one of its flagship locations. The company delivers high-end workspace solutions, business support services, and premium client experiences to multinational corporations, startups, and professional firms across major international markets.
About the Role
This is a dual-focus leadership position combining business development and operational management responsibilities. The successful candidate will be responsible for generating new business opportunities through local agent and partner relationships while overseeing daily centre operations, team performance, client satisfaction, and revenue growth.
The role serves as the key representative for the centre within the local business community and requires a strong sales mindset, relationship-building capability, and commitment to delivering exceptional client experiences.
Key Responsibilities
Sales & Business Development
Act as the primary contact for local real estate agents, referral partners, and business introducers
Build, maintain, and expand relationships with local business partners and referral networks
Conduct external meetings, site visits, and business development activities to promote workspace solutions
Generate new business opportunities through agent partnerships and networking initiatives
Manage and grow the sales pipeline while maintaining accurate CRM records
Collaborate with sales leadership to execute business development strategies and achieve revenue targets
Represent the company at networking events, industry gatherings, and business forums
Provide regular reporting on business development activities, pipeline performance, and sales results
Centre Operations
Lead and supervise the engagement and operations team
Ensure smooth daily operations and maintenance of premium service standards
Oversee reception, visitor management, call handling, mail services, and meeting room coordination
Manage facility maintenance, housekeeping, and operational procedures
Support operational training and continuous process improvements
Conduct upselling and cross-selling activities to maximize revenue opportunities
Provide basic IT troubleshooting support when required
Review and approve operational expenditures and business-related submissions
Client Engagement & Service Excellence
Ensure proactive engagement with members and clients
Develop customized experiences and initiatives to enhance client satisfaction
Handle client requests, feedback, and issue resolution professionally
Continuously improve service standards and client experience programs
Maintain strong relationships with clients, internal stakeholders, and business partners
Ensure team readiness to support client technology and workspace-related requests
People Management
Support recruitment, onboarding, and retention of team members
Lead training, coaching, and performance development initiatives
Create a positive, collaborative, and service-focused working environment
Allocate responsibilities and monitor execution of team projects
Participate in performance evaluations and employee development planning
Develop and maintain operational procedures and centre-specific training documentation
Business & Financial Management
Oversee centre profitability and financial performance
Manage revenue streams across workspace, virtual office, meeting facilities, IT services, and related offerings
Monitor renewal opportunities and support contract renewal negotiations
Develop retention strategies for existing clients
Manage operational expenses while maintaining premium service levels
Support landlord relationship management and lease-related coordination
Ensure financial information and facility-related costs are properly communicated to relevant stakeholders
Accounts & Compliance
Oversee accurate client billing and invoicing processes
Resolve billing inquiries and discrepancies when required
Ensure adherence to company credit and financial policies
Minimize bad debt risk and monitor account receivables
Ensure service utilization records are accurately maintained
Key Performance Indicators
Agent and partner engagement activity
New lead generation
Pipeline growth and conversion rates
New business revenue
Centre profitability and budget performance
Client retention and renewal rates
Client satisfaction
Team retention and engagement
Service quality and operational standards
Revenue growth through upselling and cross-selling initiatives
Required Qualifications
Experience in sales, business development, agent relations, or B2B sales
Strong relationship-building and networking capabilities
Proven ability to generate leads and develop business opportunities
Comfortable conducting external meetings and business development activities
Professional client-facing communication skills
Strong commercial mindset with the ability to balance sales and operational responsibilities
Self-motivated and results-oriented approach
Preferred Qualifications
Experience in hospitality, luxury services, premium customer experience, or similar client-facing industries
Existing network of real estate agents, business introducers, or corporate contacts in the Yokohama area
Experience managing flexible workspace, serviced office, hospitality, or facility operations
Experience leading customer-facing teams and service delivery functions
Ideal Candidate Profile
Highly sales-driven with a passion for business development and relationship management
Naturally focused on delivering exceptional customer experiences
Strong leadership and team development capabilities
Able to balance commercial objectives with operational excellence
Proactive, resourceful, and solutions-oriented
Comfortable representing the business externally and building long-term partnerships
Demonstrates a hospitality mindset and commitment to maintaining premium service standards
Thrives in a dynamic, client-focused environment where both revenue growth and service quality are critical to success