Customer Service (OTR) Leader

Location Tokyo
Discipline Supply Chain & Procurement
Job type Permanent
Salary 5,000,000 - 8,500,000 JPY
Reference 34398


A global life science leader of technologies and services that advance and accelerate the development and manufacture of therapeutics. Undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, biologic drugs, and gene therapies.


You will partner with and support Japan and Global Leadership team

  • Break down high-level goals into concrete tasks for the team and follow up

  • Provide guidance to support the technical and personal growth of team

  • Understand the needs of the market, customers, and the company

  • Manage progress, daily task completion, and quality control

  • Build operations in compliance with relevant laws and regulations

  • Propose and implement necessary changes and improvements

  • Work with department heads and APAC leaders


  • 5+ years of operation experience, knowledge of fulfilment, planning, international trade and operating skills of ERP (Oracle, SAP, etc)

  • 3 years of people management

  • Bachelor of Science field

  • Business English

  • High communication skill, strong problem-solving skills

  • Experience with SFDC, Case Management, Anywhare365, etc is a plus

  • Experience on leading projects (system implementation, ERP integration)


  • Click apply


  • Contact Vivian