Position: Ecommerce Department Manager
Company: Global Sportswear Brand
Location: Tokyo, Japan
Employment Type: Full-time
Overview
A globally recognized sportswear brand is seeking an experienced Ecommerce Department Manager to lead its direct-to-consumer digital business in Japan. This role will oversee commercial performance, site operations, and team leadership while aligning local execution with global ecommerce strategies.
This is a high-impact leadership position offering ownership of a key revenue channel within a dynamic, international environment.
Position Summary
The Ecommerce Department Manager will be responsible for driving online sales growth, optimizing site performance, and leading a team to deliver best-in-class digital experiences. The role combines P&L ownership, digital strategy execution, and cross-functional collaboration.
Key Responsibilities
Ecommerce Performance Management
Own ecommerce sales performance and key site KPIs
Develop strategies to improve conversion rates, UX, and digital services
Manage budgets, inventory planning, and promotional activities
Planning & Reporting
Create monthly sales plans and daily performance tracking
Prepare weekly and monthly business reports
Deliver presentations to senior management and global stakeholders
Team Leadership
Lead, coach, and develop team members through regular 1-on-1s
Foster a high-performance and collaborative team environment
Cross-functional Collaboration
Work closely with retail, marketing, merchandising, and operations teams
Participate in global and regional alignment meetings
Digital & Platform Optimization
Drive ecommerce platform improvements and enhancements
Support or lead platform renewal and implementation projects
Requirements
Core Requirements
5+ years of management experience in ecommerce
5+ years of hands-on ecommerce site management, ideally within a global brand
3+ years of digital/web marketing operations experience
Proven experience managing ecommerce P&L and KPIs
Technical & Functional Skills
Experience with web analytics tools and data-driven optimization
Strong project management and stakeholder management skills
Experience with ecommerce platform implementation or renewal
Salesforce Commerce Cloud (SFCC) experience preferred
Industry Experience
Background in fashion, sportswear, or lifestyle brands preferred
Retail or store operations experience is a plus
Language
Business-level Japanese and English
TOEIC 850+ preferred
Native-level fluency in either language is a plus
Ideal Candidate
Strong commercial mindset with ownership of business performance
Strategic thinker with hands-on execution capability
Experienced people leader with team development focus
Comfortable working in a global, matrix organization
Data-driven decision maker with strong analytical skills
Compensation & Benefits
Annual salary review and performance bonus
Hybrid working environment
Approximately 123 annual holidays
Additional leave (summer, birthday, special leave)
Employee discounts and retirement benefits
Working Hours
Standard hours: 9:30 – 17:45 (1-hour break)
7 hours 15 minutes working time
Full flextime system available
Why This Role
Ownership of a key national ecommerce business
Close collaboration with global headquarters
Opportunity to drive digital transformation and growth
Leadership role within a premium global brand