About the company
This organization is a global life sciences solutions provider supporting breakthrough research and the development of new therapies. Its services span genomic solutions and reliable cold-chain sample management for pharmaceutical, biotechnology, academic, healthcare, and clinical research organizations worldwide.
The company brings together scientific expertise, operational excellence, and customer-focused service to help its clients move important discoveries from development toward real-world impact. Employees work in an international, collaborative environment where accuracy, responsiveness, and innovation are highly valued. This is an opportunity to contribute to work that supports drug development, clinical research, and advanced cell therapies while building expertise within a growing life sciences organization.
What the job entails
As a Gene Synthesis Customer Support professional, you will serve as a key point of contact for customers throughout the gene synthesis process. You will help customers understand available services, coordinate requests, answer questions, and ensure a smooth experience from initial inquiry through order completion.
You will work closely with internal scientific, commercial, and operational teams to clarify requirements, track progress, resolve issues, and communicate updates clearly and promptly. The role requires strong attention to detail, scientific curiosity, and the ability to manage multiple customer needs in a fast-paced environment. You will play an important part in supporting researchers and institutions whose work contributes to advances in drug development, clinical research, and biotechnology.
Key requirements
Experience in customer support, order coordination, technical support, or a related role within biotechnology, life sciences, genomics, or another scientific environment.
A working understanding of gene synthesis, molecular biology, genomics, or related laboratory services.
Strong written and verbal communication skills, with the ability to explain technical information clearly to customers with varying levels of scientific expertise.
Excellent organization and attention to detail when managing customer requests, specifications, documentation, and order updates.
Ability to prioritize multiple tasks, meet deadlines, and remain responsive in a fast-paced, international environment.
Collaborative approach and the ability to work effectively with scientific, commercial, and operational colleagues.
Strong problem-solving skills and sound judgment when identifying issues, coordinating resolutions, and escalating matters appropriately.
Proficiency with standard business software and customer or order-management systems.
Bachelor’s degree in biology, biotechnology, biochemistry, or a related discipline preferred.