About the company
This opportunity is with a Norwegian jewellery brand known for distinctive, understated designs rooted in Scandinavian simplicity and innovation. The company creates timeless pieces with a strong focus on quality, craftsmanship, sustainability and environmental responsibility, and has developed an international presence through leading retailers and flagship stores.
Its culture values thoughtful design, personal service, collaboration and long-term customer relationships. Retail environments combine contemporary aesthetics with highly personalised experiences, creating an engaging setting for people passionate about jewellery, hospitality, design and meaningful connections with clients and colleagues.
What the job entails
As Store Manager, you will lead the Kyoto store, delivering strong commercial performance and an exceptional customer experience. You will build, coach and motivate a high-performing team, fostering collaboration, engagement and alignment with the brand’s values.
You will oversee daily operations, including sales, key performance indicators, profitability, inventory and brand presentation, working closely with the Head of Retail Operations Japan. You will develop a loyal client base through outstanding clienteling, private appointments, hospitality and relationship-led service.
The role also includes leading recruitment, onboarding and development; supporting exhibitions, workshops, private events and cultural activations; providing product feedback; contributing to purchasing decisions; and reporting on performance, budgets and opportunities for continuous improvement.
Key requirements
At least five years’ experience managing a store or comparable operation within luxury retail, high-end hospitality, fashion, jewellery or a premium lifestyle environment.
A proven record of delivering sales performance, developing client relationships and leading service-focused teams.
Strong commercial judgement combined with a refined eye for aesthetics, atmosphere and customer experience.
Experience recruiting, onboarding, coaching and developing retail or hospitality teams.
A strong understanding of elevated customer journeys, hosting and personalised client experiences.
Experience supporting events, exhibitions, private clients or hospitality-led retail concepts.
Organised, structured and proactive, with the ability to remain calm under pressure.
A deep understanding of Japanese service culture and luxury retail expectations.
Strong communication skills in Japanese and conversational English.
A collaborative leadership style and commitment to creating a positive, engaged workplace culture.