Job Title
Digital Learning & Platform Administration Specialist
Location
Japan(Hybrid work arrangement available)
Overview
A global healthcare organization is seeking a Digital Learning & Platform Administration Specialist to support and maintain customer-facing digital learning platforms used by healthcare professionals.This role is responsible for the administration, localization, and operational support of digital learning systems and educational content.The successful candidate will help deliver a high-quality learning experience while partnering with internal teams across education, marketing, digital, and technology functions.This position offers an opportunity to work in a global environment focused on digital learning, education technology, content operations, and stakeholder support.
Key Responsibilities
Learning Platform Administration
Manage and publish digital learning content across learning platforms and related systems.
Support content uploads, testing, localization, version control, and content lifecycle management.
Configure and assign learning programs, curricula, and educational pathways to target learner groups.
Conduct quality assurance reviews of learning content and learner-facing materials.
Maintain educational resources in accordance with internal processes and compliance standards.
Support administration of digital asset libraries and learning-related web content.
Content Governance & Quality Control
Maintain content organization, metadata, version control, and archival processes.
Ensure consistency, accuracy, and compliance of digital learning materials.
Create and update operational documentation, user guides, and support resources.
Identify opportunities to improve content management processes and operational efficiency.
Localization & Regional Support
Support localization of learning platforms and educational content for the Japanese market.
Review and validate localized content to ensure usability and cultural appropriateness.
Collaborate with regional and global stakeholders to maintain consistency across translated materials.
Coordinate subtitle translation and localization activities for educational video content.
Learning Program & Event Operations
Support virtual, digital, and blended learning initiatives and educational programs.
Manage learner enrollment, attendance tracking, completion records, and learning activities.
Assist with webinar configuration, testing, troubleshooting, and participant support.
Coordinate with internal teams and external partners to ensure successful program delivery.
User Support & Stakeholder Management
Act as a primary point of contact for platform-related inquiries from learners and internal stakeholders.
Troubleshoot access, enrollment, course completion, and certification-related issues.
Coordinate issue resolution with relevant internal teams and external service providers.
Provide guidance on platform functionality and best practices to education and business teams.
Reporting & Analytics
Generate recurring and ad hoc reports on learner engagement and platform activity.
Monitor participation rates, course completion metrics, and learner feedback.
Support reporting requests and data analysis initiatives from internal stakeholders.
Contribute to dashboard development and reporting optimization projects.
Continuous Improvement & Collaboration
Deliver platform training and operational support to internal users.
Partner with global teams to enhance platform performance and learner experience.
Recommend process improvements to strengthen digital learning operations and engagement outcomes.
Requirements
Bachelor’s degree or equivalent professional experience.
Minimum 3 years of experience in learning platform administration, content operations, digital learning, website administration, or a related field.
Hands-on experience supporting Learning Management Systems (LMS).
Strong organizational, coordination, and project management skills.
Customer-focused approach with excellent communication and stakeholder management abilities.
Proficiency in Microsoft Office applications and reporting tools.
Business-level English and fluent Japanese language skills.
Preferred Qualifications
Experience supporting webinars, virtual events, or online learning programs.
Background within healthcare, life sciences, medical technology, pharmaceutical, or related industries.
Familiarity with digital learning technologies and AI-enabled tools.
Understanding of instructional design concepts and adult learning principles.
Experience working with website content management systems (CMS).
Ideal Candidate Profile
LMS Administrator
Learning & Development Coordinator
Medical Education Coordinator
Training Operations Specialist
Digital Learning Specialist
Customer Success or Platform Support Specialist
Content Operations Specialist
Education Technology Coordinator
Digital Marketing Operations Specialist
Healthcare Education Program Coordinator
Career Level
Mid-Career Professional
Job Category
Learning & Development
Digital Learning Operations
Education Technology
Platform Administration
Content Operations