About the company
A leading luxury hotel in Sapporo, Hokkaido, this property is dedicated to delivering exceptional guest experiences in a refined, welcoming environment. The team places a strong emphasis on safety, consistency, and personalized service, with every colleague contributing to the standard of excellence expected of a premium hospitality brand.
The culture is built on mutual respect, teamwork, and continuous development. Diversity and inclusion are valued, and the company is committed to creating a workplace where people can perform at their best and feel supported in doing so. Strong training and career growth opportunities help team members develop their skills while contributing to memorable stays for guests from around the world.
What the job entails
The Night Manager is a key leadership role responsible for overseeing the hotel’s operations during the overnight shift. Acting as the hotel’s representative after hours, you will ensure guest safety, service quality, and operational smoothness while making sound decisions in real time.
You will handle guest inquiries, complaints, and emergencies, while coordinating closely with other departments to ensure seamless handovers and continuity of service. The role also includes leading and supporting the night team, managing nightly reports, and completing financial checks. This position calls for calm judgment, strong communication, and the ability to maintain a high level of service throughout the night.
Key requirements / What we look for
2+ years of leadership experience in Front Office or Guest Services
Fluent Japanese and English communication skills
Strong decision-making, problem-solving, and leadership abilities
Opera PMS experience is a plus [suggestion: or similar hotel PMS experience]
Compensation & Benefits
10 days off per month
Uniform provided
Hotel and restaurant discounts worldwide
Strong training and career development opportunities