About the company
This is a luxury hospitality organization in Tokyo focused on delivering a high-end guest experience through thoughtful service, strong operational standards, and a welcoming atmosphere. The culture emphasizes professionalism, teamwork, and a guest-first mindset, with a commitment to maintaining a positive, healthy work environment for employees as well as visitors.
The company values integrity, collaboration, and continuous improvement. It seeks to create a workplace where team members are supported, recognized for their contributions, and empowered to deliver exceptional service while maintaining balance and wellbeing outside of work.
What the job entails
The Night Manager oversees overnight Front Office operations to ensure smooth service, guest satisfaction, and hotel security throughout the night. Working closely with Front Office leadership, this role helps guide, train, and motivate the team while maintaining service standards and compliance with policies and procedures.
Key responsibilities include managing night-shift operations, handling guest issues and complaints, supporting service recovery, and ensuring effective communication with Housekeeping and other departments. The Night Manager also conducts pre-shift briefings, prepares staffing rosters aligned with business needs, monitors equipment and supplies, and supports the secure completion of the night audit process. This is a hands-on leadership role requiring strong judgment, professionalism, and the ability to lead by example in a 24/7 hotel environment.
Key requirements / What we look for
Proven experience in a similar managerial role within a luxury hotel environment
Relevant hospitality/industry qualification
Strong knowledge of operational systems
Excellent customer service, communication, and written skills
Ability to multitask, meet targets, and analyze financial budgets
Comfortable working in a 24/7 hotel operation