Retail Manager
Company
Luxury Fashion House
Location
Tokyo, Japan
Employment Type
Full-time
Overview
A globally recognized luxury fashion house is seeking a Retail Manager to oversee retail operations and business development across Japan. This position will be responsible for new store openings, retail performance, operational excellence, team leadership, and customer experience management.
The successful candidate will play a key role in driving sales growth, strengthening brand presence, and ensuring consistent execution of luxury retail standards across the market.
Key Responsibilities
Lead new store opening projects and support retail network expansion initiatives in Japan
Manage all pre-opening activities, timelines, and operational readiness plans
Oversee daily retail operations including sales performance, expense management, inventory control, security, and store compliance
Develop and execute retail strategies to achieve or exceed sales, profitability, and operational targets
Lead, coach, and motivate store teams to deliver exceptional customer experiences and strong commercial results
Partner closely with merchandising teams to optimize product assortment, allocation, and sell-through performance
Drive operational efficiency and ensure effective execution of promotional campaigns and marketing initiatives at store level
Oversee CRM activities and customer engagement strategies to strengthen loyalty and retention
Monitor customer feedback and implement initiatives to enhance service standards
Develop succession plans and support talent development across retail teams
Maintain a positive, collaborative, and high-performance working environment
Support additional retail projects and business initiatives as required
Requirements
Bachelor’s degree or above
Minimum 5 years of hands-on retail sales or store operations experience
Minimum 2 years of management experience within a retail environment
Proven experience managing retail operations across multiple stores or a national retail network
Strong understanding of luxury retail operations and customer service excellence
Experience leading teams and driving commercial performance
Strong communication, leadership, and stakeholder management skills
Proficiency in Microsoft Office applications
Business-level Japanese and English communication skills
Preferred Qualifications
Experience within luxury fashion, luxury goods, or premium lifestyle brands
Strong knowledge of visual merchandising and retail promotions
Experience supporting new store openings and retail expansion projects
Experience managing CRM programs and customer engagement initiatives
Understanding of luxury clienteling and VIP customer development
Language Requirements
Native-level or fluent Japanese
Business-level English
Team & Work Environment
International luxury fashion environment
Close collaboration with merchandising, marketing, CRM, and retail teams
Opportunity to influence retail strategy and business growth within Japan
Exposure to regional and global stakeholders
Ideal Candidate Profile
Commercially driven retail leader with strong operational expertise
Passionate about luxury fashion and customer experience
Experienced in building and developing high-performing retail teams
Strategic thinker with strong execution capabilities
Comfortable working in a fast-paced, multicultural environment
Strong leadership presence with excellent interpersonal skills