Overview
A leading hospitality technology company is seeking a Senior Product Manager – Gen AI to drive the strategy and development of next-generation AI-powered commerce and operational platforms. This role focuses on building AI-native products and agentic commerce capabilities that transform how hotels engage with travelers and manage operations.
Company Overview
tripla Co., Ltd. is a hospitality-focused DX company providing AI-powered solutions including booking engines, chatbots, marketing automation tools, and payment platforms. The company supports more than 10,000 hospitality properties across APAC and continues expanding globally with a strong focus on AI innovation and operational transformation.
Position Summary
The Senior Product Manager – Gen AI will lead the strategy, roadmap, and execution of tripla’s GenAI platform and autonomous AI agent initiatives. This role will focus on enabling AI discoverability, building traveler-facing AI experiences, and evolving tripla from a SaaS platform into an Outcome-as-a-Service model powered by intelligent AI agents.
What Makes This Role Unique
Opportunity to define the transition from traditional SaaS platforms to AI-driven Agentic Outcome-as-a-Service models
Access to a unique hospitality data ecosystem spanning the full guest lifecycle across thousands of hotel properties
Direct influence on how hotels compete in an AI-first travel discovery and booking environment
Ownership across the full AI product stack including structured data, AI discoverability, protocol implementation, and conversational AI agents
Main Responsibilities
Lead the AI Discoverability (AEO) roadmap to ensure hotel inventory and hospitality data are optimized for AI crawlers and LLM-based discovery platforms
Drive implementation of structured data frameworks, schema markup, and AI content syndication strategies
Lead Agentic Commerce initiatives including MCP and UCP implementation to improve direct hotel bookings through AI agents such as ChatGPT and Gemini
Define and manage the roadmap for traveler-facing AI agents covering trip discovery, trip planning, booking flows, and post-booking engagement
Build AI concierge management infrastructure enabling hotel operators to manage operations and guest communication using natural language interactions
Collaborate cross-functionally with ML Engineering, Data, Business Development, and Customer Success teams to transform data assets into scalable AI products
Balance long-term product vision with hands-on issue investigation, product QA, and operational execution
Define success metrics focused on AI discovery share, zero-click conversion, and direct revenue contribution rather than feature delivery alone
Qualifications
5+ years of product management experience within B2B2C SaaS environments
Minimum 2 years of experience working on AI or ML-powered products
Strong understanding of AI agent ecosystems, structured data, API design, and protocol integrations such as MCP/UCP
Proven ability to balance strategic product vision with hands-on execution and technical collaboration
Professional-level English communication skills
Preferred Qualifications
Experience within hospitality, travel, fintech, or e-commerce industries
Japanese language proficiency
Experience working with conversational AI, AI commerce, or autonomous agent ecosystems
Strong understanding of AI-native product design and user experience strategy
Employment Type
Full-time
Work Style
Hybrid work arrangement combining remote and in-office work
Holidays & Leave
Saturdays, Sundays, and national holidays
Year-end and New Year holidays (December 29 – January 3)
Benefits
Commuting allowance provided according to company policy
Full social insurance coverage including employment insurance, health insurance, and pension insurance
Work Environment
Fast-growing global hospitality technology environment
Opportunity to shape AI transformation within the travel and hospitality industry
Cross-functional collaboration with engineering, AI, and commercial teams
High-impact product ownership within a rapidly evolving AI ecosystem