About the Company
Our client is an international luxury watch group with a strong retail presence in Japan and around the world. Its business combines Swiss watchmaking heritage, exceptional products, and highly personalized customer service.
The organization values hospitality, professionalism, collaboration, and attention to detail. Employees work in sophisticated boutique, department-store, airport, and pop-up environments while supporting customers who appreciate quality and expertise. This opportunity offers the chance to build practical experience in luxury retail, develop knowledge of premium products, and contribute to an elevated customer experience within a global organization.
What the Job Entails
This opportunity supports the staffing and daily operations of premium watch boutiques and retail locations across Japan. Depending on the assignment, you will provide warm hospitality, support sales teams, assist customers, maintain an excellent store environment, and contribute to smooth day-to-day operations.
Responsibilities may include beverage service, product presentation, stock-related tasks, customer guidance, and coordination with boutique managers and colleagues. Selected assignments involve managing store operations, coordinating team members, addressing customer or operational issues, and supporting service and commercial objectives.
Positions may be based in boutiques, department stores, airport locations, or pop-up stores. The role requires flexibility and professionalism when adapting to different locations, schedules, store formats, and temporary assignments.
Key Requirements
Previous experience in luxury retail, hospitality, customer service, or another premium service environment.
Strong interest in watches, jewelry, fashion, luxury goods, or other high-value products.
Professional Japanese communication skills and the ability to provide attentive, polished customer service.
Experience in a boutique, department store, airport retail, or pop-up-store environment is an advantage.
Ability to support sales activities, product presentation, inventory-related tasks, and general store operations.
Experience coordinating colleagues or supporting a store manager is preferred for management assignments.
A flexible, composed, and customer-focused approach in changing business environments.
Strong teamwork, communication, and problem-solving skills.
Willingness to work onsite in assigned retail locations across Japan, including temporary assignments.
Interest in developing expertise in luxury retail, boutique operations, and premium client service.