Customer Value Manager

Location 東京都
Job type Permanent
Salary NEGOTIATABLE
Reference 34114

COMPANY OVERVIEWA growing global company providing unified, cloud-based spend management platform that connects hundreds of organizations with millions of suppliers globally. Their platform provides greater visibility into and control over how companies spend money.

JOB RESPONSIBILITIESYou will represent the primary point of contact to customers and provide critical functions  

  • Work with/coach customer teams to drive customer success strategies
  • Achieve Customer Success goals
  • Provide communication to customers regarding new product capabilities and other critical information
  • Provide consistent point of contact for customers
  • Customer renewal and growth of annual contract value
  • Customer reference ability
  • Customer solution expansion

REQUIREMENTS

  • Fluent Japanese and English
  • Strong background in customer/client management
  • Developing and maintaining executive relationships and associated influencing strategies
  • Project management including managing disparate, cross-functional, cross-enterprise
  • Experience in procure to pay
  • Experience managing products, product offerings and customer experience with products
  • Background in software and SaaS solutions a plus

FOR FURTHER INFORMATION

  • Click apply

OR

  • Contact Vivian

vivian.chang@cornerstone.jp