Business Operations Associate – Japan
Role Overview
This position is responsible for coordinating a wide range of operational tasks that support the company’s business in Japan. The role involves close collaboration with internal teams as well as external distributors and partners. Strong multitasking, project coordination, and stakeholder communication skills are essential.
Key Responsibilities
Order & Purchase Management
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Manage purchase orders and goods receipt with global and domestic entities
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Track and follow up on outstanding orders
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Maintain and organize related documentation
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Submit invoices and reports to the Finance team (weekly/monthly sales and inventory reporting)
Product Complaint & Return Handling
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Coordinate return authorizations
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Ensure defective items are returned properly and credit notes are issued
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Act as liaison between suppliers and internal teams regarding product issues
Administrative Support
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Maintain facility and equipment records, including inspections and cleaning logs
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Manage datalogger data
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Handle incoming and outgoing mail and packages
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Respond to calls and general inquiries from customers and partners
Customer Support
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Provide basic product information and troubleshooting support
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Manage product registration tasks
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Act as key contact for complaint escalation to global teams (Operations, QA, etc.)
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Track and follow up on service-related matters including certificates and order delays
Finance Support
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Monitor and reconcile inventory levels
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Execute vendor and healthcare professional payments and manage related contracts
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Maintain filing of purchase orders, invoices, delivery notes, and related documents
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Issue customer memos such as non-repairable confirmations
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Update financial data in internal systems as needed
ERP Data Management
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Register patients and products in the ERP system
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Maintain pricing and transaction parameters