Company Overview
A fast-growing fintech company headquartered in Asia is expanding its presence in Japan. The company offers a comprehensive platform that supports financial management, business operations, and digital transformation for merchants of all sizes. With tens of thousands of users across the region, the company is recognized as a key player in the digital payments ecosystem. In 2024, it secured a major Series A funding round, marking a significant milestone in the global fintech sector.
Role Summary
The Customer Success role focuses on supporting small and medium-sized merchants in adopting and using digital payment and financial tools. Responsibilities include onboarding new clients, assisting with payment terminal setup, and maintaining strong relationships to ensure long-term success. This position is ideal for individuals who enjoy customer interaction, teamwork, and contributing to the growth of digital payments in Japan.
Key Responsibilities
Review and verify merchant onboarding applications
Request corrections or additional documentation when necessary
Follow up with merchants via phone and email to ensure timely and accurate submissions
Assist with installation and activation of payment terminals
Conduct on-site visits to strengthen customer relationships and improve retention
Required Qualifications
At least 1 year of experience in customer support, call center, or phone-based service
Strong attention to detail and organizational skills
Basic computer skills and familiarity with CRM or data entry systems
Ability to work independently and collaboratively in a fast-paced environment
Preferred Qualifications
Business-level communication skills in English, Chinese, or Korean
Experience in BPO, financial services, e-commerce, or POS-related industries
Prior experience supporting Japanese merchants or customers