Gene Synthesis Customer Support Lead

勤務地 東京都
業界・業種 医療・製薬
契約タイプ Permanent
給料 Negotiable
参照番号 49838

Gene Synthesis Project Management

 

Summary:

  • Lead major projects and key client accounts, ensuring smooth communication and on-time delivery.

  • Manage timelines and coordination across internal teams and external partners.

  • Spot product issues early and work with relevant teams to resolve them and improve offerings.

  • Handle project challenges from planning to delivery by aligning people and resources.

  • Offer technical input to support successful project outcomes and client satisfaction.

  • Use feedback to suggest ways to improve both products and service processes.

  • Recommend workflow improvements to increase team efficiency.

  • Investigate recurring issues in the client experience and push for better long-term solutions.

What You Bring:

  • Master’s or PhD in Molecular Biology or similar. Experience with gene editing, mRNA, or cell/gene therapy is a plus.

  • Strong English skills across speaking, writing, reading, and listening.

  • Reliable, detail-oriented, and able to stay calm under pressure.

  • 1+ year in project management within a life sciences setting.

  • Great communicator and team player with a client-first mindset.