[COMPANY OVERVIEW]
We believe in Extraordinary.
As a leading experiential events company we create head-turning, stomach-dropping, mind-boggling, smile-inducing brand experiences for everyone. It’s the future of marketing and there’s nothing passive or predictable about it. We promise every day will be different than the previous one in a very good way.
We take care of each other, as much as we take care of business. We marvel in each other’s uniqueness and revel in what each of us brings to the human potluck that is Jack.
So, if you want to help shape the future of an entire industry, welcome. If you feel work, and the people you work with, can be extraordinary, let’s chat. We’re Jack, and we can’t wait to meet you.
[SUMMARY]
As the Account Manager, you will serve as a part of the growth community with experience successfully driving year-over-year revenue growth from clients through the effective development and delivery of successful program and management of complex situations. You have developed close relationships with clients and are growing as a strategic partner and trusted advisor.
[RESPONSIBILITIES]
Great Work
- Own event projects and work streams, oversee profitability and provide ongoing status updates to Account Director and/or client lead
- Manage event project process from opportunity brief to strategy development to creative through execution.
- Ensure that appropriate measurement metrics are in place to meet client’s business needs
- Ensure clear communication to the client regarding roles and responsibilities, scope, budget, schedules, and project status/action items, including project change notifications.
Grow Business
- Identify incremental organic growth opportunities with clients and guide the development, writing and presentation of proposals for these opportunities including scopes of work, schedules and staffing plans.
- Drive effective solutions for client(s) by understanding their industry, organization and business issues.
- Represent the agency, effectively communicating and selling agency ideas and recommending solutions.
- Support new business process and owns development of capabilities decks and case studies.
- Travel domestically as needed to onsite events.
Grow People
- While this role has no direct reports, must be able to delegate to, coach and oversee junior team members on execution of all programs
- Build relationships with mid-level to senior clients
- Create and maintain an environment of equal employment opportunity, diversity, and competitive advantage in support of the company’s diversity and inclusion strategic plan
[REQUIREMENTS]
- 3+ years of client management and events experience
- Native/Fluent Japanese (JLPT N1) and fluent English
- Ability to create strong relationships with internal and external teams
- Ability to multitask and prioritize requests for multiple team members and self
- Strong project management, organizational and communication skills required
- Ability to work effectively in a team environment with diverse perspectives
- Ability to work in a fast-paced environment under tight deadlines is necessary
- Maintains composure under pressure and feels comfortable juggling different priorities.