Retail Senior Trainer / Retail Trainer

Company: Luxury Brand
Employment Type: Full-time
Location: Japan (nationwide retail support)

This role is responsible for planning, developing, and implementing retail training strategies that support overall business objectives.
The position aims to strengthen a customer-focused culture and contribute to retention, growth, and profitability.
The role reports to the Retail Excellence Manager and works closely with the global headquarters.

Adapt annual global training guidelines into locally relevant training plans.
Develop and execute training programs tailored to the local retail market to enhance sales capabilities.

Translate training content into Japanese and adjust materials to ensure local clarity and effectiveness.
Maintain, update, and improve existing training documents and tools.

Conduct in-person and virtual training sessions for retail teams.
Partner with Boutique Managers and in-store Trainers to reinforce learning and ensure consistent application on the sales floor.

Review and analyze KPIs to identify performance gaps and training needs.
Work with Retail Managers and Boutique Managers to design, implement, and refine initiatives that support sales and service improvement.

Assist in adapting global selling and service excellence projects for the local market.
Collaborate with external partners in developing training structures and participating in program delivery.
Work closely with internal teams to ensure smooth implementation and maximize the effectiveness of training initiatives.

Ability to work with a collaborative, “One Team” mindset aligned with company culture.
Bachelor’s degree or higher.
Fluency in Japanese and conversational to business-level English (reading and writing required).
Minimum 2–3 years of experience in luxury retail or the watch/jewelry industry, ideally with sales and training experience.
Strong interpersonal communication and coaching skills.
Proactive and creative approach, with the ability to design training programs from the ground up.
Self-driven, analytical, and results-oriented.
High accountability and perseverance in achieving objectives.
Strong multitasking skills and the ability to manage multiple projects simultaneously.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and comfort with various IT tools.