Club Retail Manager 

Location: Tokyo, Japan
Department: Retail / Membership Services / Finance
Industry: Customer Service | Tourism / Travel / Hospitality | Retail
Employment Type: Full-Time

Role Summary

The Club Retail Manager oversees daily retail operations, ensures smooth service delivery, and maintains a high-quality member and guest experience. This role combines retail management, financial oversight, team leadership, and hands-on involvement in front-line service.

The position requires strong communication skills, the ability to lead diverse teams, and a balance of operational efficiency and customer-focused service.

Key Qualifications

• Advanced English level
• Basic Japanese proficiency
• PC skills: Excel, Outlook, Word, Access (experience with POS or inventory systems preferred)
• Strong planning, coordination, and organizational abilities

Main Responsibilities

• Manage staff scheduling, shift planning, and daily operational workflows
• Track daily financial performance and ensure the department meets budget goals
• Monitor, control, and minimize daily expenses
• Maintain accurate statistical, sales, and financial records
• Participate directly in sales and frontline service to support team performance
• Lead recruitment, training, and ongoing development of department staff

Additional Duties

• Oversee daily retail operations, including inventory, merchandising, and member-facing services
• Manage events, seasonal activities, and retail-related marketing campaigns
• Create an FMCG-style retail environment that prioritizes customer experience and engagement

Working Hours

• 5 days per week (including weekends and national holidays)
• Actual working hours: 7.5 hours/day
• Shifted between approximately 06:30–21:00

Compensation & Benefits

• Full social insurance coverage
• Retirement allowance program
• Group life insurance
• Subsidized staff cafeteria
• Commuting allowance (up to tax-free limit)
• Annual health check
• Annual staff recognition event

Holidays

• Paid leave as required by Japanese labor law
• 3 days summer vacation
• New Year break (January 1–3)

Location

Tokyo, Japan – Azabudai area