Medical Sales Support

勤務地
契約タイプ Permanent
給料
参照番号 54739

Position: Sales Support Specialist – Medical Devices
Company: Confidential (Global Testing and Certification Organization)
Employment Type: Full-time

Role Overview
This position supports the commercial activities of the Medical Devices division by coordinating safety testing and regulatory certification services for manufacturers in Japan. The role focuses on ensuring smooth handling of client inquiries, contract processes, and internal collaboration to deliver timely and compliant assessment services.
Clients include manufacturers of both active and non-active medical devices, as well as in vitro diagnostic products.

The successful candidate will be highly proactive, organized, and skilled in cross-functional communication.

Key Responsibilities

  • Manage ongoing contracts with existing customers, including quotation preparation and process follow-through to completion.

  • Act as the initial contact for new prospective customers introduced via internal channels.

  • Support account development efforts to expand business with current clients.

  • Work closely with field sales teams, providing necessary coordination and support.

  • Liaise with internal stakeholders—including engineering, auditing, and business management teams—to facilitate service delivery.

  • Conduct basic market research and gather customer feedback to support business improvement.

  • Assist in forecasting account activity and future operational needs.

Required Qualifications

  • At least 3 years of B2B sales support or inside sales experience in the medical device or electrical/consumer electronics field.

  • Strong goal-orientation with the ability to support achievement of sales objectives.

  • Business-level English skills for internal communication and written documentation.

Preferred Qualifications

  • Experience within the testing, inspection, and certification (TIC) sector.

  • Familiarity with medical device regulatory and certification processes.

Benefits

  • Full social insurance coverage

  • Annual leave: 15 days provided in the first year upon joining

  • Optional defined contribution pension plan (company contributions available)

  • Membership in corporate welfare program

  • Long-service awards

  • Various paid leave programs including sick, parental, and caregiving leave

  • Childcare support programs including reduced working hours and parental leave

  • Subsidies for language and other professional development programs

Working Conditions

  • Standard working hours: 09:00 – 18:00 (1-hour break)

  • Flexible work arrangement with core time between 11:00 – 15:00

  • Weekends and national holidays off; year-end holidays included

  • Commuting and other allowances available

  • Permanent contract structure with a retirement age of 65

  • 6-month probation period

  • Overtime typically 1–30 hours per month

  • Non-smoking workplace

  • Workplace certified for promoting gender equity

Office Location

  • Yokohama, Kanagawa Prefecture (Technology Center)