Incident Management Manager

勤務地 東京都
業界・業種 IT
契約タイプ Permanent
給料 Negotiatable
参照番号 38415


World-renowned beverage manufacturer



Incident Management Manager ensures that incidents are resolved promptly, minimizing their impact on business operations, drive continuous improvement, enhance incident response capabilities, and maintain a strong focus on customer satisfaction. 

  • Coordinate response and resolution efforts for major incidents.  

  • Ensure that incidents are properly categorized, prioritized, and assigned to the appropriate teams for investigation and resolution. 

  • Establish and maintain a structured and standardized incident management process.  

  • Manage escalation path & procedures to senior management or other support teams. 

  • Coordinate the activities of multiple teams involved in incident response and oversee the - restoration of services within agreed-upon service level agreements (SLAs). 

  • Lead in the creation of incident reports, including root cause analyses and recommendations for preventing similar incidents in the future. 

  • Collaborate with other teams, such as problem management or change management, to address underlying causes and drive process improvements. 

  • Provide leadership, guidance, and support to build necessary skills, resources, and tools to effectively manage incidents with service provider(s). 




  • BSc/BA in Computer Sciences, Information technology, Business Administration, or a related field 

  • ITIL Certification. 

  • Native level Japanese and Business level English.

  • Proven experience of 3 to 5 years in Service Management or Incident management team/discipline. 

  • 5+ years of work experience in service-oriented Technology department/function.



  • MSc/MA/MBA is a plus 

  • Experience in beverage industry preferred.



  • Contact NAME: Jennifer Yamamoto

  • Email: