Position
IT Solutions & Program Manager (Infrastructure / Digital Workplace)
Role Overview
This role combines solution consulting, customer engagement, and program management responsibilities. The position supports sales activities during the pre-sales and delivery phases, acts as the primary solution owner for assigned customers or partners, and leads large-scale infrastructure and digital workplace programs across global and offshore teams.
The role serves as a key technical and communication bridge between customers and offshore delivery teams, ensuring clear requirements, accurate solution design, and successful execution.
Key Responsibilities
Solution Design and Pre-Sales Support
Support sales teams in clarifying and finalizing customer requirements
Present and explain proposed IT solutions in collaboration with offshore solution teams
Review and validate pricing assumptions with sales, providing optimization recommendations
Act as the primary solution owner for assigned customers or partners
Prepare solution presentations and documentation in coordination with delivery teams
Serve as the main technical liaison between customers and offshore teams
Identify and support opportunities to expand business within existing customer accounts
Project and Program Management
Lead end-to-end project and program management activities, including:
Project planning and scheduling
Documentation and reporting
Executive and customer-facing presentations
Manage delivery teams across locations and offshore environments
Organize and facilitate internal and external meetings
Produce meeting minutes and manage action tracking
Engage and align stakeholders throughout the project lifecycle
Proactively resolve conflicts and delivery challenges
Monitor progress against plans and provide regular status reporting
Required Skills and Experience
Data Center and Infrastructure
Strong understanding of data center infrastructure, including servers, storage, middleware, and cloud platforms (network expertise not required)
Proven experience leading data center implementation and operations teams
Experience managing both on-premises and cloud-based data centers
Cloud migration experience is highly desirable
Experience managing global data center programs and multi-region engagements
Ability to estimate effort and resources for large-scale infrastructure initiatives
Solid understanding of ITIL processes and service management frameworks
Experience leading large data center operations and transition programs
Strong communication and stakeholder management skills
Digital Workplace (DWP)
Broad knowledge of digital workplace technologies, including PCs, Active Directory, email platforms, virtualization, and endpoint management
Experience managing large-scale end-user computing (EUC) programs
Understanding of asset lifecycle management, device-as-a-service (DaaS), and workplace modernization
Strong knowledge of ITIL-based service delivery
Experience with user experience monitoring and digital experience tools is an advantage
Understanding of patch management processes
Experience managing service desk and EUC transition programs
Proven leadership of large digital workplace operations teams
Basic Requirements
Fluency in both English and Japanese (spoken and written)
Experience working in offshore and multi-location delivery models
Background in business development or solution consulting is an advantage