ITBS program management

Job type Permanent
Salary
Reference 56344

Position

IT Solutions & Program Manager (Infrastructure / Digital Workplace)

Role Overview

This role combines solution consulting, customer engagement, and program management responsibilities. The position supports sales activities during the pre-sales and delivery phases, acts as the primary solution owner for assigned customers or partners, and leads large-scale infrastructure and digital workplace programs across global and offshore teams.

The role serves as a key technical and communication bridge between customers and offshore delivery teams, ensuring clear requirements, accurate solution design, and successful execution.

Key Responsibilities

Solution Design and Pre-Sales Support

  • Support sales teams in clarifying and finalizing customer requirements

  • Present and explain proposed IT solutions in collaboration with offshore solution teams

  • Review and validate pricing assumptions with sales, providing optimization recommendations

  • Act as the primary solution owner for assigned customers or partners

  • Prepare solution presentations and documentation in coordination with delivery teams

  • Serve as the main technical liaison between customers and offshore teams

  • Identify and support opportunities to expand business within existing customer accounts

Project and Program Management

  • Lead end-to-end project and program management activities, including:

    • Project planning and scheduling

    • Documentation and reporting

    • Executive and customer-facing presentations

  • Manage delivery teams across locations and offshore environments

  • Organize and facilitate internal and external meetings

  • Produce meeting minutes and manage action tracking

  • Engage and align stakeholders throughout the project lifecycle

  • Proactively resolve conflicts and delivery challenges

  • Monitor progress against plans and provide regular status reporting

Required Skills and Experience

Data Center and Infrastructure

  • Strong understanding of data center infrastructure, including servers, storage, middleware, and cloud platforms (network expertise not required)

  • Proven experience leading data center implementation and operations teams

  • Experience managing both on-premises and cloud-based data centers

  • Cloud migration experience is highly desirable

  • Experience managing global data center programs and multi-region engagements

  • Ability to estimate effort and resources for large-scale infrastructure initiatives

  • Solid understanding of ITIL processes and service management frameworks

  • Experience leading large data center operations and transition programs

  • Strong communication and stakeholder management skills

Digital Workplace (DWP)

  • Broad knowledge of digital workplace technologies, including PCs, Active Directory, email platforms, virtualization, and endpoint management

  • Experience managing large-scale end-user computing (EUC) programs

  • Understanding of asset lifecycle management, device-as-a-service (DaaS), and workplace modernization

  • Strong knowledge of ITIL-based service delivery

  • Experience with user experience monitoring and digital experience tools is an advantage

  • Understanding of patch management processes

  • Experience managing service desk and EUC transition programs

  • Proven leadership of large digital workplace operations teams

Basic Requirements

  • Fluency in both English and Japanese (spoken and written)

  • Experience working in offshore and multi-location delivery models

  • Background in business development or solution consulting is an advantage