Key Responsibilities
-
Provide Medical Information
Deliver accurate medical and safety-related information in compliance with relevant regulations and internal policies. -
Respond to Inquiries
Address questions from healthcare professionals, patients, and consumers through phone, email, and online platforms. -
Adverse Event and Product Complaint Reporting
- Identify and record adverse events, pregnancy-related cases, special situations, and product complaints.
- Ensure all documentation meets regulatory standards and internal procedures.
-
Develop Medical Content
- Use approved product information, standard response templates, published literature, and clinical data to create scientifically sound responses.
- Draft and adapt response documents for external queries.
-
Ensure Data Protection and Compliance
Follow applicable data privacy laws and organizational guidelines.