An Italian family's tradition and passion for the art of jewelry making.
Key Responsibilities
• Coordinate with the Italy Headquarters Training Team to implement and update group training programs
• Develop training initiatives aimed at improving sales performance and enhancing staff capabilities
• Support boutique staff in refining their clienteling and storytelling skills
• Design and conduct orientation programs for new boutique staff
• Conduct role-playing sessions for diverse customer interactions
• Regularly prepare reports, assess the effectiveness of training, and propose programs to improve performance and sales capabilities
• Conduct field coaching through regular boutique visits to drive performance improvements and staff development
• Manage and control the training budget
Required Skills and Experience
• Minimum 3 years of experience as a Retail Trainer or Sales Trainer in the luxury industry
• Customer service experience in sales
• Business-level English proficiency (both writing and speaking)
• Intermediate or above PC skills, including Excel, Word, and PowerPoint
• Experience handling jewelry preferably
• Work experience in a foreign company preferably
Ideal Candidate Profile
• Strong communication skills, boldness, and the ability to build consensus around conflicts of interest without fear of friction
• Flexibility and a willingness to change and take on challenges
• Proactive communication and organizational skills within a team environment
• A strong sense of responsibility for improving sales and customer-oriented