Retail Training Manager

勤務地 東京都
業界・業種 マーケティング, 営業
契約タイプ Permanent
給料 Negotiable
参照番号 48743

An Italian family's tradition and passion for the art of jewelry making.

Key Responsibilities

• Coordinate with the Italy Headquarters Training Team to implement and update group training programs

• Develop training initiatives aimed at improving sales performance and enhancing staff capabilities

• Support boutique staff in refining their clienteling and storytelling skills

• Design and conduct orientation programs for new boutique staff

• Conduct role-playing sessions for diverse customer interactions

• Regularly prepare reports, assess the effectiveness of training, and propose programs to improve performance and sales capabilities

• Conduct field coaching through regular boutique visits to drive performance improvements and staff development

• Manage and control the training budget

Required Skills and Experience

• Minimum 3 years of experience as a Retail Trainer or Sales Trainer in the luxury industry

• Customer service experience in sales

• Business-level English proficiency (both writing and speaking)

• Intermediate or above PC skills, including Excel, Word, and PowerPoint

• Experience handling jewelry preferably

• Work experience in a foreign company preferably

Ideal Candidate Profile

• Strong communication skills, boldness, and the ability to build consensus around conflicts of interest without fear of friction

• Flexibility and a willingness to change and take on challenges

• Proactive communication and organizational skills within a team environment

• A strong sense of responsibility for improving sales and customer-oriented