【COMPANY OVERVIEW】
US independent asset management company
【JOB RESPONSIBILITIES】
Setup, configure, install and troubleshoot desktop hardware and software ensuring full compliance with corporate guidelines and standards.
Provides support including training, mentoring, acting as subject matter expert for certain software groups, answers questions, along with representing the group in large multi-divisional projects.
Develops and tracks performance measures and analyzes results to determine best system configuration.
Manages significant break/fix situations and installations of software upgrades as projects on the software that they are assigned. Identifies the issue, creates project plan and timelines, performs tasks and measures results according to plan.
Local contact for Global IT teams to remove, install or replace server or other hardware as instructed. Will be the on-the-ground support for troubleshooting, when needed.
Will be 1 of 2 onsite IT Desktop Support resources for Tokyo. You will have to demonstrate ownership for IT systems in the office by being responsible and accountable to business partners and the APAC Desktop Manager.
【REQUIREMENTS】
Teamworker
Initiative (scheduling, tracking)
Great coordination skills