Business Operations Associate – Japan
Role Overview
This position is responsible for coordinating a wide range of operational tasks that support the company’s business in Japan. The role involves close collaboration with internal teams as well as external distributors and partners. Strong multitasking, project coordination, and stakeholder communication skills are essential.
Key Responsibilities
Order & Purchase Management
Manage purchase orders and goods receipt with global and domestic entities
Track and follow up on outstanding orders
Maintain and organize related documentation
Submit invoices and reports to the Finance team (weekly/monthly sales and inventory reporting)
Product Complaint & Return Handling
Coordinate return authorizations
Ensure defective items are returned properly and credit notes are issued
Act as liaison between suppliers and internal teams regarding product issues
Administrative Support
Maintain facility and equipment records, including inspections and cleaning logs
Manage datalogger data
Handle incoming and outgoing mail and packages
Respond to calls and general inquiries from customers and partners
Customer Support
Provide basic product information and troubleshooting support
Manage product registration tasks
Act as key contact for complaint escalation to global teams (Operations, QA, etc.)
Track and follow up on service-related matters including certificates and order delays
Finance Support
Monitor and reconcile inventory levels
Execute vendor and healthcare professional payments and manage related contracts
Maintain filing of purchase orders, invoices, delivery notes, and related documents
Issue customer memos such as non-repairable confirmations
Update financial data in internal systems as needed
ERP Data Management
Register patients and products in the ERP system
Maintain pricing and transaction parameters