Position
Customer Success (Dealer DX Business) – DX Engagement Group
Location: Tokyo or Fukuoka
Employment Type: Full-time
Compensation
Annual Salary: JPY 7,900,000 – 12,000,000
Monthly salary system (base salary starting from approximately JPY 389,000 per month)
Bonus paid twice per year (July and December)
Overtime:
Paid separately based on actual hours worked
For certain managerial levels, a fixed overtime allowance (equivalent to 30 hours per month) is included, with additional overtime paid separately
Work Location
Tokyo Office (Nihonbashi area) or Fukuoka Office (Tenjin area)
Tokyo office is directly connected to major subway and JR stations
Fukuoka office is within walking distance of Tenjin and Akasaka subway stations
No smoking on premises (designated indoor smoking areas available)
Work location may be changed to other company-designated offices
Working Hours
Full flex-time system with no core hours
Standard 8 working hours per day
Benefits
Retirement benefits (lump-sum payment and defined contribution pension plan)
Housing allowance (available for eligible employees, such as those on assignment)
Family allowance (subject to company regulations)
Investment savings support programs
Social insurance (health insurance, pension, employment insurance, workers’ compensation)
Paid leave granted according to company rules
121 annual holidays (generally weekends and public holidays)
Three-month probation period (no change in employment conditions)
About the Role
The DX Engagement Group strengthens relationships with approximately 230 automotive dealer companies operating around 5,000 retail locations nationwide. The team identifies business challenges faced by these dealers and leverages the company’s full product portfolio to provide digital transformation solutions and value creation.
As part of a technology-driven organization within a major automotive group, this position goes beyond traditional business boundaries. The role involves identifying dealer challenges and opportunities, proposing digital transformation initiatives using technology and UX design, executing initiatives, and continuously improving them through PDCA cycles.
You will lead efforts to maximize value across dealer operations by applying technology strategically across multiple business functions.
Key Responsibilities
Conduct needs assessments and stakeholder interviews
Deliver product explanations and demonstrations
Identify and clarify underlying business challenges
Develop high-level solution concepts aligned with identified issues
Measure performance of implemented solutions, verify impact, and promote effective utilization
Plan and propose technology-driven solutions to support revenue expansion initiatives across approximately 5,000 nationwide retail locations
Build strong relationships with dealer partners and generate business opportunities
Extract core operational challenges across dealer businesses
Drive the creation of DX products utilizing technology and user experience design
Role Impact
This position plays a critical role in supporting digital transformation initiatives that enhance sales processes and subscription-based automotive services.
You will utilize the company’s entire product and technology portfolio to address operational challenges across dealer organizations, creating new digital tools and solutions that contribute to long-term business growth.
This is a high-impact role supporting nationwide retail networks and contributing to the future growth of the automotive group’s mobility services.
Required Qualifications
Strong knowledge of technology, internet services, web services, and application services
Experience managing projects end-to-end, from planning and requirements definition to development and launch
Proven experience solving customer challenges from a client-centric perspective
Experience proposing and consulting on technology-based solutions addressing client or end-user challenges
Preferred Qualifications
Strong user-centered thinking
Interest in emerging technologies such as generative AI and willingness to incorporate them into proposals
Ideal Candidate Profile
Strong communication skills with the ability to grasp the essence of discussions
Ability to consider not only visible issues but also underlying background factors
Continuous interest in business and service innovation, including benchmarking industry best practices
Self-motivated in staying up to date with evolving technologies and trends
Tools and Work Environment
Choice of Windows or Mac
Tools include JIRA, Confluence, Trello, Slack, Zoom, Microsoft Teams, and others
Company Overview
This company was established in 2021 as a technology subsidiary of a major automotive financial services group. It specializes in digital system design, development, operations, marketing strategy planning, and consulting within the mobility and digital services domain.
Headquartered in Nagoya, Japan, the company operates multiple offices nationwide, including Tokyo, Nagoya, Osaka, and Fukuoka.
Capital: JPY 10 million
Employees: Approximately 350 (as of April 2025)
The company is wholly owned by a major automotive financial services corporation.