Field Service Engineer

契約タイプ Permanent
給料
参照番号 54858

Position: Field Service Engineer – Surgical Robotics
Level: Manager or Associate Manager
Location: Japan (Nationwide)
Work Style: Domestic business travel required; occasional visits to Tokyo office

Role Summary

This role supports the deployment and lifecycle maintenance of robotic systems used in orthopedic surgical procedures. You will deliver technical services including installation, calibration, troubleshooting, and repairs, while ensuring systems operate safely and effectively in clinical environments. Collaboration with international teams is essential, as this role contributes to service quality and operational excellence throughout Japan.

Main Responsibilities

  • Install, maintain, and repair robotic surgical systems used in joint replacement procedures

  • Deliver advanced technical support and coordinate closely with global engineering and service teams

  • Investigate technical complaints, conduct analysis, and prepare reports in cooperation with regulatory and quality departments

  • Partner with sales, product management, and manufacturing to support system performance and customer satisfaction

  • Assist responsible engineers and quality managers by providing technical data and ensuring compliance with local regulations

  • Translate, update, and manage service documentation and maintenance manuals

  • Oversee operational processes for loaner systems, including coordination across logistics and quality functions

  • Conduct incoming inspections and manage the distribution and return of systems

  • Support user training and demonstration activities in healthcare facilities

Required Qualifications

  • Minimum three years of field service engineering experience in the medical device industry

  • Eligibility to act as a Designated Technical Manager in accordance with relevant repair service regulations in Japan

  • Experience contributing to or managing technical projects

  • Strong analytical and problem-solving skills with proven follow-through

  • Business-level English communication skills (guideline: TOEIC 600+)

  • Proficiency in PowerPoint, Excel, and Word

  • Ability to work effectively with healthcare professionals and internal teams

Preferred Qualifications

  • Over five years in technical service roles involving installation, inspection, and maintenance

  • Experience handling large medical device systems in hospital settings

  • English communication skills suitable for discussions with global stakeholders

  • National qualification such as Clinical Engineering Technologist

  • Understanding of network systems and familiarity with PACS environments

Benefits and Working Conditions

  • Annual compensation aligned to experience, with performance incentives

  • Training provided through international programs and structured onboarding

  • Full weekends and national holidays off

  • Paid leave including vacation, sick days, and special company-designated holidays

  • Retirement savings support and life insurance

  • Employee benefit program access