Field Service Engineer
Location: Japan (On-site at customer locations)
Industry: Industrial Equipment / Automation / Technology
Role Overview
An engineering-focused organization is seeking a Field Service Engineer to provide on-site technical support for equipment and systems.
This role involves installation, maintenance, troubleshooting, and performance optimization of both hardware and software at customer facilities, ensuring operational efficiency and high service quality.
Key Responsibilities
Technical Support & Maintenance
Install, upgrade, repair, and maintain equipment in line with internal procedures
Perform preventive maintenance and diagnostic checks on systems
Troubleshoot hardware and software issues at customer sites
Customer Support & Service Delivery
Work closely with customers to meet service level agreements (SLAs)
Ensure high levels of customer satisfaction through timely and effective support
Act as the main point of contact for customers and internal stakeholders
Reporting & Performance Monitoring
Prepare and submit service reports and activity updates
Track system performance, including incident trends and root cause analysis
Provide insights and recommendations for performance improvements
Operational Flexibility
Respond to urgent issues such as system downtime or operational disruptions
Adapt to changing priorities in a fast-paced environment
Compliance & Safety
Follow all safety guidelines and maintain a safe working environment
Obtain and maintain necessary certifications for handling specific systems
Additional Support
Assist with system or data migration from legacy setups to new platforms
Support KPI tracking and reporting during project or contract periods
Job Highlights
Opportunity to work with advanced automation technologies, including robotics and warehouse systems
Exposure to specialized environments and equipment such as low-temperature systems and storage technologies
Hands-on experience across a wide range of technical systems
Requirements
Education
Bachelor’s degree or higher (preferably in engineering or a related technical field)
Experience & Skills
Experience in maintenance, troubleshooting, or design of electrical, mechanical, or automated systems
Knowledge of equipment safety standards and operational best practices
Basic to intermediate English communication skills (reading/writing)
Familiarity with PC systems (e.g., Windows-based environments; additional systems knowledge is a plus)
Valid driver’s license
Candidate Profile
Hands-on engineer with strong problem-solving skills
Comfortable working independently at customer sites
Adaptable and responsive in high-pressure or time-sensitive situations
Customer-focused with strong communication abilities
Additional Notes
This role is ideal for engineers who enjoy field-based work, direct customer interaction, and working with a variety of technical systems in dynamic environments.