【COMPANY OVERVIEW】
World-famous Hotel
【JOB RESPONSIBILITIES】
Ensure guests receive courteous and efficient service.
Ensure that all calls are handled as per hotel standards.
Ensure that all Restaurant reservations are handled as per hotel standards and all online reservations updated in the hotel’s system
Ensure confidentiality of guest accounts and honours privacy of all telephone conversations.
Address guest complaints in a warm and concerned manner, resolving the issue in a timely matter.
Handles all emergency communications/systems in the hotel.
Ensures that all guest written and voice message retrieval requests, room rate inclusions and foreign exchange inquiries are directed to the right location.
Attends the departmental and other meetings as may be required and communicates effectively.
【QUALIFICATIONS】
Speaking and writing Japanese and English abilities at business level
Prior experience using computers
Ability to work within “team based” environment
Ability to utilize feedback and anticipate customer’s needs
Ability to receive guest in a friendly and courteous manner