Guest Service Agent

Location Tokyo
Discipline Human Resources and Office Professionals
Job type Permanent
Salary Negotiable based on Experience
Reference 36775


World-famous Hotel



- Ensure guests receive courteous and efficient service.

- Ensure that all calls are handled as per hotel standards.

- Ensure that all Restaurant reservations are handled as per hotel standards and all online reservations updated in the hotel’s system

- Inform senior management immediately should the system fail in a way that impedes effective guest service.

- Ensure confidentiality of guest accounts and honours privacy of all telephone conversations.

- Address guest complaints in a warm and concerned manner, resolving the issue in a timely matter.

- Reports and immediately follow up with any guest complaints giving proper handover for the department involved.

- Handles all emergency communications/systems in the hotel.

- Assist medical team during emergency concerning staff and Hotel guests.

- Ensures that all guest written and voice message retrieval requests, room rate inclusions and foreign exchange inquiries are directed to the right location.

- Attends the departmental and other meetings as may be required and communicates effectively.

- Remains on duty during any emergency situations to monitor flow of communications.

- Ensures all staff participate in the preservation of the environment and reuse, recycle or reduce whenever possible.



- High school and College education

- Speaking and writing Japanese and English abilities at business level

- Prior experience using computers

- Ability to work within “team based” environment

- Ability to utilize feedback and anticipate customer’s needs

- Outgoing, polite, confident, intelligent and alert

- Ability to receive guest in a friendly and courteous manner

- Ability to handle guest enquiries

- Ability to report happenings to superior

- Ability to multitask



  • Contact NAME: Dylan Kuronuma


  • Click “Apply now” in the top right.