Guest Service Agent

Location Tokyo
Discipline Human Resources and Office Professionals
Job type Permanent
Salary Negotiable based on Experience
Reference 36775


World-famous Hotel



  • Ensure guests receive courteous and efficient service.

  • Ensure that all calls are handled as per hotel standards.

  • Ensure that all Restaurant reservations are handled as per hotel standards and all online reservations updated in the hotel’s system

  • Ensure confidentiality of guest accounts and honours privacy of all telephone conversations.

  • Address guest complaints in a warm and concerned manner, resolving the issue in a timely matter.

  • Handles all emergency communications/systems in the hotel.

  • Ensures that all guest written and voice message retrieval requests, room rate inclusions and foreign exchange inquiries are directed to the right location.

  • Attends the departmental and other meetings as may be required and communicates effectively.



  • Speaking and writing Japanese and English abilities at business level

  • Prior experience using computers

  • Ability to work within “team based” environment

  • Ability to utilize feedback and anticipate customer’s needs

  • Ability to receive guest in a friendly and courteous manner