Role Overview:
This senior leadership position is responsible for overseeing payroll and HR operational services across Japan. The role offers a chance to directly influence service quality, operational efficiency, and organizational growth.
Key Responsibilities:
Lead a department of approximately 30 team members, including three direct-report managers.
Manage day-to-day operations, set departmental policies, oversee budgeting, and support staff development.
Provide strategic guidance and hands-on support for complex or escalated client issues.
Participate in recruitment efforts, including reviewing applications and conducting final interviews to support team expansion.
Serve as project manager for major initiatives such as system upgrades and process automation.
Oversee the development and delivery of training programs to enhance team performance and skills.
Drive improvements in payroll accuracy, workflow efficiency, and the adoption of new tools and templates.
Maintain strong relationships and communication with client HR departments.
Ensure high-quality service delivery and timely resolution of client concerns.
Supervise the monthly payroll process to ensure accuracy and compliance with relevant regulations.
Candidate Requirements:
Demonstrated leadership experience as a department head or senior manager in a BPO or payroll/social insurance firm.
Experience managing a portfolio of over 100 client accounts.
Strong background in payroll and social insurance operations for organizations with 1,000+ employees.
Excellent organizational and prioritization skills with strong attention to detail.
Native-level proficiency in Japanese.
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint) for reporting and presentations.
Business-level English proficiency is preferred.