Repair Center Manager
Position Overview
This leadership role will oversee the launch and operation of a new technical repair facility in Japan. The position offers a unique opportunity to build and develop a service organization from the ground up, supporting the company’s long-term growth in the region.
Working closely with regional service teams and global headquarters, the successful candidate will help establish Japan as a key technical support and service hub within the Asia-Pacific network.
Key Responsibilities
Service Center Setup and Operations
Lead the development and day-to-day management of the repair facility
Ensure strong performance across quality, turnaround time, and operational cost
Define annual goals, KPIs, and performance targets
Design and standardize workflows while driving continuous operational improvement
Team Leadership
Recruit, develop, and manage a team of service engineers
Oversee team performance, technical capability development, and resource allocation
Maintain a safe and compliant working environment
Customer Support and Service Quality
Partner with sales and customer support teams to improve service delivery
Address customer issues and implement corrective and preventive actions
Global Collaboration
Work with international service centers and headquarters to maintain technical and quality alignment
Escalate complex technical matters when necessary and coordinate global support
Operational and Cost Management
Manage inventory and service-related costs efficiently
Coordinate with suppliers and external partners to maintain service operations
Qualifications
Required
Experience managing technical service, engineering support, or field application teams
Familiarity with precision instrumentation or optical technologies
Business-level English reading and writing ability
Bachelor’s degree or higher in engineering, science, or a related field
Preferred
Experience overseeing service or repair center operations
Knowledge of operational improvement methodologies such as Lean or Six Sigma