Repair Center Manager
Position Overview
This leadership role will oversee the launch and operation of a new technical repair facility in Japan. The position offers a unique opportunity to build and develop a service organization from the ground up, supporting the company’s long-term growth in the region.
Working closely with regional service teams and global headquarters, the successful candidate will help establish Japan as a key technical support and service hub within the Asia-Pacific network.
Key Responsibilities
Service Center Setup and Operations
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Lead the development and day-to-day management of the repair facility
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Ensure strong performance across quality, turnaround time, and operational cost
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Define annual goals, KPIs, and performance targets
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Design and standardize workflows while driving continuous operational improvement
Team Leadership
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Recruit, develop, and manage a team of service engineers
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Oversee team performance, technical capability development, and resource allocation
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Maintain a safe and compliant working environment
Customer Support and Service Quality
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Partner with sales and customer support teams to improve service delivery
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Address customer issues and implement corrective and preventive actions
Global Collaboration
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Work with international service centers and headquarters to maintain technical and quality alignment
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Escalate complex technical matters when necessary and coordinate global support
Operational and Cost Management
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Manage inventory and service-related costs efficiently
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Coordinate with suppliers and external partners to maintain service operations
Qualifications
Required
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Experience managing technical service, engineering support, or field application teams
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Familiarity with precision instrumentation or optical technologies
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Business-level English reading and writing ability
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Bachelor’s degree or higher in engineering, science, or a related field
Preferred
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Experience overseeing service or repair center operations
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Knowledge of operational improvement methodologies such as Lean or Six Sigma