Company over view:
A historic French luxury brand known for timeless fashion, iconic fragrance, and elegant design. It continues to influence global style through craftsmanship and innovation.
I. BUSINESS CONTEXT: Business context and operational challenges
Company's singularity, uniqueness, and luxury know-how are embedded not only in communication and products but also into the client experience, key to increase the lifetime value of clients.
II. Current and Future Priorities: Key Transformation Areas
Enhance customer engagement by collaborating across teams to design effective client journeys that attract, convert, and retain customers.
Align and mobilize internal stakeholders around client experience initiatives to elevate service and boost product launches.
Identify business opportunities in Japan, building strong cases with data and insights to influence global decision-making and drive impactful actions.
III. Key Responsibilities
Shape the strategic direction of Fragrance & Beauty services, including in-store and online experiences like Les Rendez-Vous.
Support the rollout of digital tools enhancing in-store consultations.
Manage execution of these initiatives in Japan, coordinating with relevant teams.
Help expand skincare cabin treatments by creating premium experiences and ensuring operational excellence.
Track and evaluate performance metrics to drive ongoing improvements.
The key stakeholders and working relation will comprise:
▪ Japan F&B Retail, Training, Product, CRM, Digital, E-Business, Studio, Demand Planning team.
▪ Japan IT, Communication & digital team.
▪ Global FBP Operational Marketing, Marketing Point of sales, Training team
The ideal candidate will bring:
▪ Experience in marketing, retail or sales promotion, very preferably in Cosmetic and/or luxury industry, bonus if having international background (study or work experience)
▪ Client-centric and retail-centric mindset
▪ Ability to federate multi expertise communities, navigate into complexity and work on new topics for the brand.
▪ Analytical skills & KPIs-oriented mindset, seek objectives and results
• Master of pack office
Ideal attributes:
▪ Project management skills: reactivity, structure, and sense of synthesis.
▪ Listen to the opinions of others, see issues from a big picture perspective to create the best solutions and persuade logically.
▪ Trustworthiness.
▪ In addition to Japanese, English is required (monthly call with global team and daily interaction with non-Japanese manager)